This Week's Winner
by
kjt
09/05/2010
09/05/2010
Todays Favourite
Another call from our helpline in the 90s:
Customer: I rang earlier. Can you put me through to the same technician?
Helpline: Certainly. Do you know who it was you spoke to?
Customer: No idea - but he sounded like he had a beard.
The Molk 08/04/10
An engineer called me and asked for a new set of multimedia speakers for a user.
I said something like "Guess they blew the old ones up".
He said no...
Apparently the user called the Helpdesk & said there was no audio coming from the PC.
Helpdesk went through all the usual fault finding - no joy.
The helpdesk guy then had a brainwave and said "are the speakers swithed on?".
The user replied "Speakers?"
Walruzoar 02/09/10
I was asked to service all the coputer by "replacing the broken cffee holders" that turned out to be the slide-out CD and DVD drawers.
guidewell 02/09/10
You will like this. It is true!!
Back in the days of floppy disks (renember them) I asked a user for a copy of the last backup they took to floppy disk. Some days later a letter arrived not containing disks but sheets of A4 paper with a picture of the disk where the disks had been put in a Xreox.
MonkeyBoy 31/08/10
I work for a dental software company. My job is well, technical support. Now doctors while they know many a thing about the dental field many times don't know a left click from a right click when it comes to computers. Now being Tech support, because I support their software they automatically assume I know everything about their computer.
My favourite, why their cup holder keeps retracting and won't stay open. My first thought is what the heck does a cup holder have to do with his computer??? Then I hear him in the background talking to himself "see like this", I hear the whirr that can only be sound of a cd-rom drive opening, then eventually closing.
Yes, the cd-rom drive....
As unbelievable this sounds I assure you it was very real and serious, he was not pranking me. In fact, I have had another doctor have this same "problem" with his "cup holder"
blhwakeboard 29/08/10
I own a Mobile Repair business and volunteer time at an elderly home to teach computers.
I got a call from one of my students (an 83 year old woman) she told me her cup holder broke on her computer.... *scratch head* "Cup holder"? i asked...
I had to go inspect this first hand..
As i arrived she guided me to her back room and i asked her to show me the broken cupholder thinking WOW a case with a cup holder?! upon further inspection i found nothing... so she said "here let me show you"
She hit the cd-rom open button and showed me the broken cd rom tray....
one of my funniest moments in IT ever!
TechMob 25/08/10
I got a call from a client complaining that his computer wouldn't turn on.
I asked if any lights were lit up on the monitor or the computer case and he replied no.
I then ask him to check that the power cable was plugged in the back on the computer and the wall plug was switched on.
"Sure" he replied, "just let me grab a torch, I can't see as our power is out at the moment."
He didnt even falter in saying that, he went got the torch and proceeded to tell me the cables were plugged in fine.
I then explained why a computer would not turn on in a power outage
toddh86 25/08/10
I asked an elderly client to insert a CD into the CD drive of her desktop computer...
Client: "I don't have a CD drive... what CD drive?"
Me: "It's located on the 'tower'... the same piece of equipment that your computer's power switch is located on...You press a button, and a tray slides out. That is where you place the CD, then gently press the tray, and it will slide back into the computer..."
Client: "Oh..."
(Long, awkward silence)
Client: "You mean that's not a cup holder?"
Apparently the client had been using it to place her coffee all those years...
ncaptiva 25/08/10
I run an IT support company, an existing client asked me to call a friend of his who was having problems with her PC..
After a bit of diagnosing I decided to run a repair install of her OS. I asked her if she had her original Windows disk. "Oh yes I keep all the computer stuff in a box" she replied.
me: Ok we need to find a disc labelled windows XP
her: yes I have found it
me: Good now insert that into your cd drive
her: what's a cd drive?
me: the disc drive. Usually found towards the top of the PC it will have a small button to press and the tray will pop out.
her: Oh you mean the coffee cup holder!
me: D'oh /*facepalm
akic 25/08/10
During a training course many years ago (Windows 3.1, 5 1/4" disks), my friend next to me asked 'what do I do with this disk' I told him to make a copy of it on another disk. To my suprise he took his 2 disks and left the training room. He returned 5 minutes later to ask me to show him where he should put the 2nd disk into the photocopier.
Nobody 25/08/10